Product delivery times and methods


Mxpositivo will deliver the Products to the Customer, selected and ordered in the manner prescribed in the Purchase Order, by couriers and / or forwarding agents of confidence.

Mxpositivo has selected several national and international couriers in order to guarantee the Customer the best delivery price depending on the distance and type of Products ordered.

Eventual additional services to standard delivery for the courier identified by the system (for example: fast delivery, delivery to the floor, delivery by appointment, insured shipping), where available, can be purchased when completing the Purchase Order.

The methods, times and costs of shipping and related ancillary services will be indicated in the Order Confirmation sent to the Customer.


Unless otherwise specified, the Delivery is intended to be made "by the roadside". Any impediment or particular condition linked to the access ways to the indicated address that should prevent or make less easy the delivery itself, will have to be communicated by the Customer during the Purchase Order within the field "insert your comment".


Except for the purchase of the specific accessory service, it is specified that in pedestrian areas the delivery will take place up to the point where the vehicle will have accessibility.

If, at the time of delivery, the forwarding agent appointed by Mxpositivo finds it impossible to deliver the Product under the conditions and at the costs agreed upon in advance, the forwarding agent will not deliver the Product. If this impossibility is due to a lack of information on the part of the Customer, Mxpositivo reserves the right to charge the cost incurred for non-delivery and storage of the Product.

Whenever the Product is not delivered, Mxpositivo reserves the right to charge for the cost incurred for non-delivery and storage of the Product.

If it is not possible to predetermine the shipping costs, the customer will be promptly contacted by Mxpositivo for the formulation of an estimate of costs complete with all its items.

In particular, for some bulky/heavy products, the Customer will be contacted promptly to analyze the peculiarities of delivery in order to define, with the support of the shipper, the additional costs that the Customer will incur for delivery.

The Products will be delivered to the address indicated by the Customer in the Order. The Customer undertakes to verify that the information relating to the delivery address for the specific Purchase Order is correct.

Delivery of the Products is subject to payment by the Customer of the price of the Products and related services as indicated in the Purchase Order. Terms and conditions of delivery that differ from those set out in the General Conditions must be agreed in advance between the Customer and Mxpositivo and accepted in writing.

The fiscal documentation (invoice and/or delivery note) is issued by Mxpositivo through the carrier or sent by e-mail at the time of shipment or delivery of the Products. Upon delivery of the Products, the Customer is required to check that the number of packages delivered corresponds to that indicated in the accompanying document of the carrier and that the packaging of the Products is intact, undamaged, or wet or altered. Without prejudice to the provisions of current legislation, once signed the transport document of the Courier, the customer can no longer make any objection about the quantity and integrity of what was received.

The section shipping method within the checkout page refers to the timing of the courier used for delivery and are not binding for the execution of the order


Any complaints regarding delivery must be sent to Mxpositivo by e-mail at

It will be possible to check the status of the delivery through the "product tracking" through a link or a call center number communicated to the e-mail address at the time of shipment. If not present, you can ask for shipping information at