Purchases online and in all other contracts concluded at distance include the right of withdrawal for the consumer. The consumer may cancel the order within seven working days after delivery of goods..

Within seven days, the consumer can terminate the contract without giving any reason and without payment of penalties.

The withdrawal must be notified within 48 hours of receipt of goods to the supplier MXPOSITVO by registered letter with acknowledgment of receipt, by fax to +39 0522/950376 or by email at info@mxpositivo.com.

If the withdrawal is communicated by fax, it must be confirmed within 48 hours after the fax letter. The return of the goods does not automatically lead to a valid right to cancel the contract.

The shipping costs are always paid by the customer. MXPOSITIVO accepted the return will refund the price paid by the consumer within 30 days of receipt of notice of cancellation (the handling of the returns may include a fee).

The withdrawal right is not valid if the material is tampered or in any case degraded from its original packaging,


We DO NOT accept returns if the customer choose the wrong year or model.


We remember that:

The right of withdrawal is excluded by law in the following cases:

A) for the purchase or sale of objects or products specially created personally for the consumer

B) For perishable goods or that change quickly

C) For sealed products that have been opened by the consumer


Who can apply

The right of withdrawal does not cover every buyer. The first limitation is its application only to consumers. Despite past attempts to interpret extended this deadline, it is well established that this term can only identify the natural person acting outside of his profession. The Civil Code, in fact, describes it this way: "the consumer is the person who is acting for purposes not related to business or profession" (art. 1469a). Essentially, companies and professionals with a VAT can not claim the right of withdrawal for purchases made in that capacity.



Customers MXPOSITIVO.COM already in possession of the code, who have concluded with MXPOSITIVO.COM specific agreements in this regard, be able to send, through the present site proposed purchase order value.

These proposals do not represent in any way purchase online, as they are simple proposals whose effectiveness is conditioned by the proper acceptance of MXPOSITIVO.

We DO NOT accept returns if the customer choose the wrong year or model.